If you believe your item was damaged during shipping, you must obtain 'Proof of Damage' documentation from your delivery carrier, which should be included in your returned package. For lost items, we will reship for you if it ’ s in stock. You are eligible for a partial/full refund or exchange (accessories excluded) if we shipped you a defective, damaged or mis-shipped item. Please contact our customer service representatives for more information.ĭefective, Damaged, Mis-shipped, Lost Items:ġ. We will not accept requests for a refund or a replacement after 60 days from delivery. The return package should contain all the accessories of this product, which should still be in good condition. If a product is damaged or not working, please refer to our 14 Days Product Guarantee or the warranty of its category. You will be responsible for paying the return shipping fees. If you are not satisfied with your purchase and the product is still in brand new conditions, we can arrange a partial refund, which will cover the price of the item minus the shipping fees. All the return shipping fees will be covered by buyers. If an accessory or component is missing, we will ask you to pay for it. Please include all of its accessories, like cables, chargers, batteries, in the returned parcel. If the item has a high value, we may ask you to return it. If the item arrived broken, please contact us within 14 days from the delivery date and follow the procedure for the 14 Days Product Guarantee. Once your refund has been issued, you will receive a confirmation email. Wallet balance can be used on your next purchase or be withdrawn to your payment account.

We'll issue the refund to your NZWE wallet if we are not otherwise informed to refund to your payment account in advance.

Most returns are processed within 5 business days after we receive your package. Drop off your package at the local post office.Ĥ. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.ģ. Your patience will be highly appreciated.Ģ.

Please contact Customer Service by submitting a ticket on our site, indicating the item(s) you would like to return and the reason. We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition.ġ. Please be attention that the final arriving time maybe caused by various situaitons such as weather, holiday, or customs inspection. Normal service resumes immediately after each holiday.Įurope (Austria, Denmark, Czech Republic, France, Finland, Germany, Greece, Vatican, Hungary, Ireland, Italy,Liechtenstein, Poland, Portugal, Spain, Sweden,Switzerland,Belgium, Luxembourg, Monaco, Croatia, San Marino, Russia, United Kingdom, Norway, Turkey ) We sincerely apologize for any delays caused during these periods and kindly ask our customers to be patient. There is often a delay of 5-6 days and sometimes even longer. Please note that all delivery times will be affected during these times of the year as the service from all our suppliers and logistics operators will be disrupted. Chinese holiday reminder: Chinese Lunar New Year (usually in February), Labor Day (1st May every year), Chinese National Day (1st October every year). Processing Time or delivery time of the product might be put off due to the delay of order verification, holidays or shortage of stock.Ĭ. Processing Time of the product is calculated from the time your order is verified, after which the order is just put into processing procedures.ī. Total Delivery Time = Processing Time + Shipping TimeĪ. All our orders have to be processed before they can be shipped, so the total delivery time is divided into two parts: Processing Time and Shipping Time.

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